Return And Refund

At Bulepods, we are committed to providing our customers with the finest massage products and services, aiming to alleviate discomfort and enhance their quality of life. We understand that there might be occasions when returns or refunds are necessary, and our goal is to streamline this process as much as possible. Please take a moment to review our policy and familiarize yourself with the procedures for requesting returns or refunds, as well as the conditions for obtaining a refund or an exchange.

We accept free returns and refunds under the following circumstances: damaged goods, incorrect items sent by us, and customer-initiated returns due to change of preference. Please refer to our detailed return and refund policy below. Our return policy extends for a period of 30 days following the purchase of any item from our store.


  • We only accept returns for merchandise within 30 days of customers receiving the product.
  • To complete your return, we require your order number and proof of a defective item in one of the cases above.
  • To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.


To start a return, you can contact us at sale@bulepods .com  Upon approval of your return, a shipping label and instructions will be provided stipulating where to return the package.


Within 12 hours after placing your order, you can cancel the order, we will refund 100% of your order value.

Once 12 hours has gone up,  we may be unable to cancel your order immediately. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 30% depending on the severity of the issue.

Note: If the item is lost, we will not be responsible and we do not offer refunds in this case.


 If the product is defective or damaged, we mean if you received the wrong product, please contact us via our official email: as soon as, possible so that we can look at the issue and make it right.

How will customers get the return label?

  1. For defective products(If your products are damaged by the carrier, or defective in another way)


  1. For customer remorse(If you purchased the wrong product, it doesn’t fit, or they no longer want the item)


Refund Timing:

After the return has been approved and we have received the item, a refund will be automatically processed to your original payment method within 2 business days. If more than 3 business days have passed since your refund was approved and you haven’t received it, please contact us at


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace Items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the product you purchased is defective, please contact us immediately. In such cases, the return shipping fee will be covered by Bulepods, which means that the defective product can be returned free of charge. However, if you change your mind or regret the purchase, you will be responsible for the full shipping fee of the item.

If you have any questions or concerns about our return and refund policy, please feel free to contact us at any time using the following methods:

  • Email:
  • Address: 650 Hungerford Dr Suit 103 Rockville, MD 20850   
    Mon – Sat: 9am – 10pm (EST)
    Sunday: 10am – 5pm (EST)